Shipping + Returns

COVID-19 UPDATE

Our website is open to accept your orders and we are taking all the necessary actions to ensure the health & safety of our customers and staff. 

Due to COVID-19 we are offering FREE SHIPPING on all orders within the United States. There is no minimum order required to qualify for free shipping (USPS First Class 5-7 Days) Orders may take up to 3 days to process. 

Estimated delivery time may vary depending on the shipping destination. Delivery times may be affected by the global situation surrounding COVID-19. Please visit USPS.com for orders within the United States.

When your order is processed, we will send you an order confirmation email. 

When your order is shipped, we will send you a shipping confirmation email including a tracking number for your shipment. 

Orders are processed & shipped during regular business hours, Monday to Friday between 8:00am and 4:30pm PST. Orders received on Saturday and Sunday will be processed on the next business day.

Where are my items shipping from?

Glendale, California USA

International customers?

Many of our loyal customers are international, so we proudly offer world-wide shipping. We offer many options to choose before finalizing your order. If you are an International customer, USPS does not provide tracking for packages once they leave the United States. We are unable to give you any further information beyond what the tracking shows. If you wish to track packages for the entirety of their journey, we recommend selecting DHL Express for all International orders.

Natural Way Products, Inc. is not responsible for any additional duties, taxes, or custom clearance fees for orders shipped outside the continental U.S.

What should i do if my package says delivered, but i have not received it?

Once orders leave our facility, they become the property of the shipper. If your package says delivered and you are unable to locate, please contact your family members and neighbors first as they often end up in familiar hands. If you are still unable to locate your package, please contact your shipping provider.
Additionally, if they are unable to recover your package, please reach out to
Customer Service for a replacement.

Do you accept returns?

We want to provide you with the best experience possible, so we take customer satisfaction very seriously. That is why we offer a hassle-free return policy.
NOTE: The Returns Policy below applies only to Online Customers buying from www.naturalwaypro.com or www.waxnwaxing.com

 

If you are not satisfied with a product you have received in your order, please follow the steps below.

Return requests must be submitted within 30 days of the order shipping date to be eligible for a refund.

We accept returns for product(s) purchased on www.naturalwaypro.com or www.waxnwaxing.com and issue refunds within 30 days of receiving your returned product.

The refund will be issued to the card that was used to purchase the product(s). 

 To request a return:
  1. Email waxnwaxing@aol.com and include your Order Number with the name of the product(s) you wish to return. You can find your Order Number in your Order Confirmation email.
  2. Your return request will be processed by Natural Way Product's Order Services Team who will provide further instructions, including how to ship the product(s) to Natural Way Products, Inc.

Please note: you will be responsible for the shipping costs associated with sending your returned product(s) to Natural Way Products, Inc., unless Natural Way Products, Inc. shipped you a product that was different from the product you ordered on www.naturalwaypro.com or www.waxnwaxing.com. We strongly recommend that you obtain tracking information for your package.

Natural Way Products, Inc. reserves the right to request the reasonable opportunity to inspect the product(s) in question once returned. Natural Way Products, Inc. reserves the right to refuse or deny a return request or refund at any time, at our discretion.